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About Richardsons Property Management and Guest Care

Richardsons​ ​Property Management and Guest Care​ is a boutique property management and holiday rental firm comprised of carefully selected owners, properties, and guests. We only work with owners that are 100% committed to providing an excellent experience for our guests and properties that are well prepared to deliver on this commitment. Every home we care for is treated as one of our own. We manage and maintain your home to unyielding and exemplary standards and will allow for nothing less. It is easy to offer attention to detail. It takes a professional team to consistently provide it. Richardsons ensures that every fold is straightened, edge sharpened, furniture polished, and all is at the ready for both our homeowners and our guests. At Richardsons we realize the importance and gravity of the work we do and the services we provide. Our commitment to each owner and every guest is to exceed their expectations. We will accept nothing less, why should you?

Property Management

Richardsons Property Management and Guest Care (“RPMAGC or Richardsons”) is the leading boutique property management firm in Puerto Vallarta, Mexico. We know that a home represents one of the greatest investments that our owners may ever make and is an investment in themselves. We believe that this investment should always bring pleasure not problems and inconveniences. For this reason, we manage and maintain your home to unyielding and exemplary standards and will allow for nothing less.  Richardsons will be there to help our home owners manage their investment every step of the way.

Guest Care

As a leading boutique property management in Puerto Vallarta, we recognize the important of our guests’ experience. Your satisfaction comes first! Our property manager is available as needed for any questions, assistance, and emergencies that might arise during your stay.  We are there to provide our guests with a five star experience that is catered to your liking.  And while we are here to help you plan your stay from the time you arrive and throughout your stay, we also recognize that some of our guests are more independent than others. In this regard, we are here to assist and will be as involved as you want us to be.

A Letter from John Bennett

CEO and Property Manager

I have spent a lifetime in service of customers, clients, and guests that began pulling a ‘tricked out’ radio flyer wagon filled with Sunday newspapers with all the news you could use, stuffed full of multicolored coupons at the unholy hour of 5 AM while Dad waited nearby to monitor progress. The important position required taking extra care to avoid screen doors slamming after cramming the 4-inch thick pile into a 2-inch door gap. Unless it was the home of a neighborhood high-roller who had purchased and installed an official newspaper box, a luxury only a paperboy or girl could ever fully appreciate. However, even if the box was a secret bribe to ensure the owner would receive the best paper in the stack with no rips, ink smears, missing sections, and bone dry during a day of downpours, my father ensured that his values of business integrity were being handed down back then. Delivering paperboy integrity meant: getting up at 5 AM when no matter how excruciating it seemed, smiling and having courtesy and manners despite being grounded at home for breaking the garage window, and ensuring that my work was always the best available was provided to every subscriber I was privileged to serve regardless of whether delivering to a home with an easy-breezy paper box or to the Wiggins house where a paper-thin aluminum screen door stood between me, the rabid dog from Cujo, and the crankiest woman on the planet.

30 years of career in corporate restaurant and facilities management and three countries later, those values of quality, integrity of work and appreciation of the privilege to serve our homeowners and guests became the very foundation and inspiration for the creation of Richardsons Property Management and Guest Care.

Today from a little luck, hard work, and a lot of amazing people who are equally passionate to help and serve our clients, homes we care for, and the guests we welcome, we have built Richardsons Property Management and Guest Care. At Richardsons, we work every day with passion and experience that allows us to provide the best in property management and care for our homes, homeowners, and the guests we welcome throughout the year. We are fortunate and proud to be ambassadors to the city of Puerto Vallarta and a country of courteous, proud, and kind people with lush, historic land with stories, customs, and beauty to explore around every corner. We do this because we take great personal joy in providing our clients homes with the same attention and care we give our own and providing our guests holidays with incredible life long memories that are easy, carefree, and fun.

At a time when nearly every business has removed the serve from customer service, we believe we move in the opposite direction. We provide personal assistance from real people, quick responses to questions, and help when assistance is needed, not an automated answering service providing more questions than answers. At Richardsons, we expect that you will have the answer you are looking for without spending half your day chasing it. Instead of hanging up a phone after 20 minutes of nothing but button-pushing, angry no better off than at the start, at Richardsons Property Management and Guest Care, you will find the service that you have been missing. The latest technology does have its place, but we believe that real people still want to talk to real people. Richardsons has real people with experience who care. That is who we are. We look forward to serving you.

OUR GUEST EXPERIENCE

We take pride in the service level we provide to make our guests happy

“My family and I had an incredible experience in the reservation of the condo. John attention to us was excellent. He supported us a lot with his attention at all times. The condo was so comfortable you felt like home, contemplating all the comforts of the interior and access to the resort! Totally recommended!”

-Jennifer from Guadalupe, Mexico

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