FREQUENTLY ASKED QUESTIONS

We invite you to read our frequently asked questions below. Often times, your questions and inquires may be answered below and will save you the time and effort of having to email us and then wait for a response. As always, Richardsons Property Management and Guest Care is here to help in any way we can.

How long does the booking process take?

It can be done instantly and takes just a few minutes.

What payment methods can I use?

We accept most major cards, debit cards, Google and ApplePay and Paypal. We do not accept cash; however, if needed we may be able to arrange direct currency payments between guest and owner. For this option, please inquire.

Can I use more than one payment method?

In nearly all cases a single source of payment is required for all bookings. Accommodation may be possible via special request.

What do I do if I receive a tax statement?

We do not consult guests on individual tax issues of any sort. Tax questions are best answered by a CPA or other professional tax consultant or the tax authority of your tax residence.

How do I edit or remove a payment method?

Please refer to the document provided at the time of your initial reservation was made for this information.

Can I make changes to a pending reservation request?

Yes, in most cases up to 30-60 days prior to your booking. Please refer to the contract provided to you at time of booking.le Content

How do I cancel a reservation request?

An official request must be made via the site where the reservation was made and will be subject to all site terms and policies.

How do I check the status of my reservation?

You can always send us an email or,  even better, check the site where you originally booked.

When am I charged for a reservation?

All payments are subject to the collection terms as listed on the booking site. In general, the majority of our properties collect 50% at booking in order to reserve the dates and the final 50% is collected 30 days prior to arrival.

What happens if my host cancels my reservation?

We only allow our hosts to cancel an existing reservation in the case of an extreme emergency. This is a contractual commitment we require of our owners. In our history, it has happened twice. In both cases we were able to relocate our guests to a home of equal or greater quality and size with equivalent features. In both instances, our guests went on to experience amazing holidays. One of these guests have even become one of our VIP’s.

When our guests book one of our properties and it is canceled by the host, we take the situation very seriously and make every effort to find alternate accommodations that is satisfactory to our guests. In the event that alternate accommodations cannot be made, we ensure that all monies paid would be reissued to the original form of payment as soon as possible in order to allow the guests to book elsewhere.

What should I do if I forgot something at a place I stayed?

Send us an email with the property name or location, your name, dates of stay, a description of the item, where you think it may be (if known), and contact information for yourself . We will speak with our property refinement team and do a search to try to find your missing possession. Our refinement staff are very trustworthy and do recover a number of items each year. Please be aware that shipping out of Mexico is much more expensive than many places, even using the lowest cost provider and service method. It is often cheaper to buy the item new if it is under 50 USD in cost unless it is of sentimental value, of course. Regardless of this, we are happy to help reunite you and your misplaced items. Just ask!

Should I book if I have not heard back from the host?

We are your hosts! And if you have made a booking and have not heard from us within 24 hours or less, than we have been taken by aliens. Timely response is very important to us. We generally aim to respond to inquiries, etc. within 24 hours. In rare instances, when a few of us are on vacation during slower periods, it may take up to 36 hours, but in most cases it will be the same day or the next morning.