WE KNOW WHAT IT TAKES TO MAKE A MEMORABLE VACATION
At Richardsons we realize the importance and gravity of the work we do and the services we provide. For our guests we know well how much hard work and seemingly endless amounts of time one must devote each year to earn an all too short vacation and respite from the real world.During this time your focus should be relaxing and enjoying the beauty and fun of Puerto Vallarta at your pace and leisure, without worry or stress. Our team works tirelessly to ensure that our guests’ vacations spent within our owners’ homes are as they should be; a holiday, a respite, and a sanctuary.
Every home we care for is treated as one of our own. We manage and maintain our vacation rentals to unyielding and exemplary standards and will allow for nothing less. It is easy to offer attention to detail. It takes a professional team to consistently provide it. Richardsons ensures that every fold is straightened, edge sharpened, furniture polished, and all is at the ready for our guests.
Today from a little luck, hard work, and a lot of amazing people who are equally passionate to help and serve our clients, homes we care for, and the guests we welcome, we have built Richardsons Property Management and Guest Care.
At Richardsons, we work every day with passion and experience that allows us to provide the best in property management and care for our homes, homeowners, and the guests we welcome throughout the year. We are fortunate and proud to be ambassadors to the city of Puerto Vallarta and a country of courteous, proud, and kind people with lush, historic land with stories, customs, and beauty to explore around every corner. We do this because we take great personal joy in providing our clients homes with the same attention and care we give our own and providing our guests holidays with incredible life long memories that are easy, carefree, and fun.
At a time when nearly every business has removed the serve from customer service, we believe we move in the opposite direction. We provide personal assistance from real people, quick responses to questions, and help when assistance is needed, not an automated answering service providing more questions than answers.
At Richardsons, we expect that you will have the answer you are looking for without spending half your day chasing it. Instead of hanging up a phone after 20 minutes of nothing but button-pushing, angry no better off than at the start, at Richardsons Property Management and Guest Care, you will find the service that you have been missing. The latest technology does have its place, but we believe that real people still want to talk to real people. Richardsons has real people with experience who care. That is who we are. We look forward to serving you.
A VACATION BUILT AROUND YOUR NEEDS
• Guest Arrival:
You will have access to your home prior to your arrival in Puerto Vallarta. No more waiting around for someone to show up with keys two hours late. Flights run late; traffic is anyone’s guess; you have enough to do just to get here, you shouldn’t need to worry about access to your home when you finally gey here. Not at a Richardsons home.
• Guest Communication:
Once you make your reservation at one of our properties, you know that you have a friend in us. We will be the point of contact for all for all your needs before, during, and after your stays.
• Guest Information:
Once you arrive at your property, you will be presented with an information package that will help you learn about the culture in Puerto Vallarta, tips about the area, how to operate appliances, where the nearest 24 hour market is, modes of transportation accessible near your property, etc. Additionally, you will receive a bilingual arrival sheet prior to your arrival to assist you in navigating your way to your vacation home. This also helps the folks who may be driving you to get you safely to your destination.
You and your guests will enjoy service from our concierge associates that can assist with everything, such as private car service, private chefs, adventures, and excursions. Our affiliation with business in Puerto Vallarta makes you the first in line when it comes to planning and booking your stay.